Return And Cancellation Policies
At Sri Balaji Rice Mill, we strive to give you the very best shopping experience when it comes to purchasing Rice. In case you want to cancel an order you placed, a cancellation request can be entertained for the following reasons: –
Damaged product received:
Incorrect items received:
We are very particular about our fulfilment process and ensure that the right order reaches the right person at the scheduled time. However, in case you receive items that are different from the ones you ordered, we will arrange reverse pickup and will get the right product delivered at the earliest. Please let us know within 24 hours of receipt and we will take the necessary steps. In case a complaint is registered with us after 24 hours of receipt of the order, we will not be able to replace with the right order.
Any other reasons for cancellations or returns would be handled on a case-to-case basis and we do not guarantee a cancellation or an issuance of refund.
Cancellations And Refund
For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 48 business hours of us receiving the products back. It may take 2-7 business days for the amount to reflect in your account.
For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 72 business hours of us receiving the products back and your bank details on email. It will take 2-3 business days for the amount to reflect in your account.
In case of payments using discount vouchers, while cancelling your order, they won’t be refunded as vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
Returns And Refund
Incorrect items must be reported within 24 hours of delivery. Rice insects or other product-quality issues must be reported within 5 days of delivery. Partial replacement requests may be raised for one or more affected bags in the order.
Step 1: Contact our Customer Support team via email (kitchenkingrice@gmail.com ) or sending us a message on WhatsApp to + 916360377023 within the applicable reporting period stated above.
Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email or WhatsApp an image of the product and the invoice for our reference.
Step 3: Customer need to arrange return pick up on their own cost to our concerned outlet within 2-4 business days of initiating the return request. We will initiate the refund or replacement process only if the products are received in their original packaging with their seals, labels, and barcodes intact.
Returns will not be accepted under the following conditions:
- Product is damaged due to neglect, improper usage, or wrong application of the customer.
- Returned without original packaging including, price tags, labels, freebies.
- Product is used or altered.
- If the request is initiated after the applicable reporting period stated above.
- Any other reasons, like a customer whom of ordering product by mistake or error, not available at the billing address and such.