Customer information

Shipping & delivery

Delivery, dispatch, tracking, shipping costs and customer service information.


  • Sri Balaji Rice Mill ("we" and "us") is the operator of (www.kitchenkingrice.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.


    1. General

    Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.


    2. Shipping Costs

    Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

    This price will be the final price for shipping cost to the customer.


    3. Product Issues and Replacements

    3.1 Quality, Damage or Incorrect Item Issues

    If a rice bag is visibly wet or damaged at delivery, please inspect it and reject it immediately. Incorrect items must be reported within 24 hours. Rice insects or other product-quality issues must be reported within 5 days of delivery. Once the issue is confirmed, Sri Balaji Rice Mill will arrange a replacement or another appropriate resolution as quickly as possible.


    4. Delivery Terms

    4.1 Transit Time Domestically

    In general, domestic shipments (locally in Bangalore) are in transit for 1 days.


    4.2 Dispatch Time

    Orders are usually dispatched within 1-3 business days of receipt of order

    Our store operates on Monday - Saturday during standard business hours, except on national holidays at which time the store will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.


    4.3 Change Of Delivery Address

    For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.


    4.4 Items Out Of Stock

    If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.


    4.5 Delivery Time Exceeded

    If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.


    5. Tracking Notifications

    Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.


    6. Parcels Damaged In Transit

    If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.


    7. Duties & Taxes

    7.1 GST Tax

    GST tax has already been applied to the price of the goods as displayed on the website


    8. Cancellations

    If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.


    9. Customer service

    For all customer service enquiries subject to Bangalore City limits, please call our Bangalore Outlet on 6360377023